Returns & Refunds
60-day hassle-free returns
We want you to be happy with your order. Taelor Boutique offers an extended 60-day return window for eligible items, starting on the day your order is delivered. This voluntary policy is in addition to, and does not limit, any rights you have under applicable consumer law.
UK online purchase rights
If you are a UK consumer buying online, you generally have 14 days after receiving your goods to tell us that you wish to cancel, and then a further 14 days to send the goods back. These statutory rights apply separately from our 60-day voluntary return window.
Eligibility for our 60-day return window
For returns made outside the statutory cancellation period but within 60 days of delivery, items should be unworn or unused beyond reasonable inspection, clean, in a resalable condition and returned with original tags, accessories and packaging where reasonably possible.
We may decline a voluntary return where an item has been worn, washed, altered, damaged after delivery, marked with cosmetics or hair products, or otherwise cannot reasonably be resold. This does not affect your legal rights if an item is faulty, not as described or otherwise does not conform to your statutory rights.
Items that may be excluded
Some goods may be excluded from change-of-mind cancellation or voluntary returns where the law permits, for example personalised or made-to-order goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed. We will not use an exclusion to remove rights that the law gives you.
Sale and discounted items have the same statutory rights as full-price items and, unless a lawful exclusion applies, are also covered by our 60-day voluntary return window.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged, materially different from its description, or we send the wrong item, start your request through our online returns process and select the reason that best describes the issue. If you cannot access the returns portal, email info@taelorboutique.com with your order number and, where helpful, photographs. Where we are responsible for the problem, we will provide appropriate return instructions and will not require you to pay the reasonable return cost.
How to start a return
All return requests are managed through our AfterShip self-service returns portal. Please do not send an item back before submitting a return request and receiving the return instructions for your order.
If the returns portal does not load or you cannot submit your request, email info@taelorboutique.com with your order number and we will help you access the correct return route.
Return postage and original delivery charges
For a change-of-mind return, you are normally responsible for the direct cost of returning the item unless we tell you otherwise. If you exercise a statutory right to cancel, we will refund the standard outbound delivery charge where the law requires us to do so. If you selected a more expensive delivery service, any amount above the standard delivery charge is not normally refundable. For voluntary returns made after the statutory cancellation period, original delivery charges are not normally refundable unless the item was faulty, incorrect or the law requires otherwise.
Refunds
Once your return is received and checked, we will email you with the outcome. Where a statutory cancellation refund is due, we will make it within the period required by law. For other eligible returns, we aim to process the refund promptly after inspection. Refunds are normally made to the original payment method. Your bank or payment provider may take additional time to show the credit on your account.
Exchanges
Where an exchange option is available for your order, it will be shown during the online returns process and is subject to stock availability. If an exchange is not available, you can return the eligible item and place a new order.
Order changes and cancellations before dispatch
If you need to change or cancel an order before it has been dispatched, contact us as soon as possible. We cannot guarantee that a change can be made once fulfilment has started. If the order has already shipped, the return rights above apply.
Contact
Email info@taelorboutique.com if you need help with a return or cannot access the returns portal.
